Return & Refund Policy

We want you to be fully satisfied with your purchase.
If something isn’t right, you may request a return within 7 days of delivery for a full refund.

Eligibility

To qualify for a return and refund:

Items must be unworn, unused, and unwashed
Items must include all original packaging and tags
The return request must be submitted within 7 days of the delivery date

Returns that do not meet these conditions may be denied.

Refunds

Approved returns will be refunded to your original payment method.
Please note:

Shipping fees are non-refundable
Refunds may take 3–7 business days to appear on your statement, depending on your bank
Transaction fees charged by your bank or payment provider are not controlled by BIGSTUFF

Exchanges

If you wish to exchange an item, please start a return and place a new order once your refund is processed.
We operate with limited quantities — exchanges are not guaranteed.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours at:
📩 support@bigstuff.us

Include:

your order number
photos of the issue
a brief description

We will prioritize a replacement or a full refund.

Return Shipping Costs

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery.

Non-Returnable Items

We cannot accept returns for:

items worn, washed, or without original tags
items returned outside the 7-day window
final sale items (when marked)

How to Start a Return

Email returns@bigstuff.us with your order number.
Our team will review your request within 1–2 business days.
If approved, you will receive return instructions and the return address.
Once we receive and inspect your item, your refund will be issued.