This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our brand.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you visit or make a purchase:

a. Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

b. Payment Information

Payment details are processed securely by our payment partners (Shopify Payments, Stripe, PayPal, etc.).
We do not store or have access to your full credit card information.

c. Order Information

• Products purchased

• Order history

• Transaction details

d. Automatically Collected Information

Collected through cookies, pixels, or analytics tools:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our site

• Referral links

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate updates, tracking information, or service-related messages

• Improve website performance and user experience

• Personalize marketing and product recommendations

• Detect and prevent fraud or unauthorized activity

We do not sell your personal information.

3. Sharing Your Information

We may share information with:

a. Service Providers

Trusted third parties that help us operate our business:

• Payment processors

• Shipping carriers

• Email marketing services

• Customer support tools

• Analytics providers

These partners only access your information when necessary to perform their services.

b. Legal Requirements

We may disclose information if required by law or to protect our rights, customers, and operations.

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and tracking technologies to:

• Improve website functionality

• Analyze traffic and behavior

• Deliver personalized ads (Facebook Ads, Google Ads, TikTok Ads)

• Provide login and cart functionality

You can disable cookies in your browser settings, but some features may not function properly.

5. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

• SSL encryption

• Secure checkout

• Firewalls

• Access controls

• Monitoring tools

Despite these measures, no online platform can guarantee 100% security.

6. Your Rights (U.S. Customers)

Depending on your state, you may have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of your data (“Right to Erasure”)

• Opt out of marketing communications

To submit a request, email: privacy@bigstuff.us

You can unsubscribe from marketing emails at any time by clicking “Unsubscribe”.

7. Data Retention

We keep your information only as long as necessary:

• Order records: maintained for legal and tax purposes

• Marketing data: until you unsubscribe

• Account information: until you request deletion

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for their privacy practices or content.

9. Children's Privacy

We do not knowingly collect or store information from individuals under 13 years old.
If we discover such data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your data, contact us:

📩 privacy@bigstuff.us
📩 support@bigstuff.us
📍 Based in the U.S.