Frequently Asked Questions

1. Where do you ship from?

All orders are processed and shipped from our facility in Miami, Florida (USA).

2. Do you offer worldwide shipping?

Yes — we ship worldwide from the United States.
International delivery times vary depending on the destination and local customs processing.
All duties or import taxes are the responsibility of the customer.

3. How long does processing take?

Orders typically take 5–7 business days to be processed before shipping.

4. How long does shipping take?

  • USA: 2–5 business days after processing

  • International: 7–21 business days after processing (may vary depending on region and customs)

You’ll receive a tracking number as soon as your order ships.

5. How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking link.
You can also log into your BIGSTUFF account to check real-time updates.

6. Can I change or cancel my order?

If you need to modify or cancel your order, please reach out within 24 hours of purchase.
After this period, your order may already be in processing and cannot be changed.

7. What is your return policy?

  • Returns are accepted within 7 days of delivery.

  • Items must be unused and in their original packaging.

  • Customers are responsible for return shipping costs.
    To initiate a return, contact: returns@bigstuff.us

8. What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, PayPal, and Shop Pay.
International orders may also support local payment methods depending on the region.

9. Are the products authentic?

Yes — everything sold by BIGSTUFF is 100% authentic.
Our products come directly from Brazilian brands, creators, and verified partners.

10. How can I contact you?

For support, inquiries, or collaborations, you can reach us at:
📩 support@bigstuff.us
📦 Returns: returns@bigstuff.us
📨 General inquiries: hello@bigstuff.us

We typically reply within 24–48 business hours.

✔️ Produto adicionado com sucesso.